Makino and HTM together to boost service

makinoSince 1 January 2016, Makino Europe GmbH and HTM (High Tech Maintenance) from Hengelo have been working together under a service partnership in the Netherlands. The collaboration concerns the areas of service and maintenance of the existing machine pool.

The first group of service engineers from HTM Nederland have already completed their training at the Makino training academy in Bratislava, under the guidance of experienced Makino service engineers, more engineers from the Netherlands will be given training over the next few months.

“This co-operation is helping us to reduce response times in the Netherlands even further, and be with the customer quicker whenever service support is required”, says Markus von Wichert, Head of Services Northern Europe at Makino, before adding that all service and maintenance work will remain under the general supervision of Makino.

“Co-operation between the Dutch company HTM and Makino extends beyond the traditional reactive service”, believes André Jansen, Managing Director at HTM. In terms of maintenance, he goes on to say that the use of “preventive maintenance plan means that it is possible to reduce unplanned downtime to an absolute minimum. Not only can maintenance measures be scheduled better but planned maintenance also enables us to accurately predict the actual work that is anticipated, at an early stage.”

According to Markus von Wichert, “the trend among our customers is moving away from reactive measures, towards structured maintenance programmes. These allow machine operators to better plan the total operating cost. Customers are also increasingly realising that preventive measures are better for production as they help to maintain a high level of production-resource availability on a permanent basis. As a result, more and more customers are now deciding in favour of maintenance contracts as these help to greatly reduce not only the number of unpleasant surprises but also the risk of unplanned production losses.”

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